Refund policy

At Kember Collection, we take pride in providing premium-quality hair products and exceptional customer service. Due to the nature of our products and for health & safety reasons, all sales are final once the package has been delivered to the customer.

We do not offer refunds, returns, or exchanges on orders where the correct items were delivered.

However, if Kember Collection made an error on your order (such as incorrect length, texture, or color), we are happy to assist. Please contact us within 48 hours of delivery with the following:

• Your order number
• A clear photo/video of the item(s) received
• Unopened/unused product in original packaging

Once our team reviews the request and confirms the issue, we will provide instructions for returning the incorrect item(s) and ensure the correct item(s) are sent promptly.

 

• Hair must not be unwrapped, installed, brushed, washed, altered, or tampered with in any way to be eligible for review.
• Items must remain in original, unopened packaging with tags attached.
• We do not accept returns due to personal preference once the correct order has been delivered.